Return & Refund Policy

At Veylo, we take pride in offering stylish, high-quality women's clothing and providing a great customer experience. Please review our return policy carefully before making a purchase. If you have any questions, our support team is happy to assist.

Hygiene & Non-Returnable Items

For hygiene and safety reasons, we may not accept returns or exchanges on certain personal-use items unless they are faulty. This may include:

• Underwear

• Swimwear

• Socks

• Other intimate or personal-use items

Items purchased from any Sale or Outlet collection may also be considered final sale and may not be eligible for return or exchange unless they arrive faulty, damaged, or incorrect.

Incorrect Size Ordered

Please carefully review the size guide provided on each product page before placing your order. Sizing can vary between styles and collections.

Returns or exchanges may not be accepted when the incorrect size was ordered due to customer selection. It is the customer's responsibility to review the available size information and choose the most suitable size before completing checkout.

If you are unsure which size to choose, we recommend contacting our customer support team before placing your order.

Change of Mind

We do not offer returns, refunds, or exchanges for change-of-mind purchases unless otherwise required by applicable consumer law.

Please make sure your items, sizes, colors, and quantities are correct before completing your purchase.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or is different from what you ordered, please contact our customer support team within 14 days of receiving your order.

To help us resolve the issue as quickly as possible, please provide:

• Your order number

• A clear photo of the item

• A clear photo showing the issue

• A photo of the packaging or packing slip, where available

Where appropriate, we may provide a replacement. If a replacement is unavailable or otherwise appropriate, we may offer a refund or store credit.

Return Fees

Where a return is approved, a return handling fee may apply.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Return Process

If you believe your item qualifies for a return, please contact our customer support team within 14 days of delivery.

If your return is approved, we will provide the relevant return instructions and return address.

Returned items must generally:

• Be unused and unworn

• Be in their original condition

• Have all original tags and labels attached

• Be returned in original packaging where applicable

• Be in resalable condition

Returns that do not meet these requirements may be declined.

Refunds, Replacements & Store Credit

Any approved refund, replacement, exchange, or store credit will be processed after the returned item has been received and inspected by our team.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on the payment provider or bank.

Consumer Rights

Nothing in this policy is intended to limit, exclude, or override any rights you may have under applicable consumer protection laws.

Where required by law, Veylo will comply with all applicable consumer rights and guarantees.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact the Veylo customer support team through the contact details provided on our website.