Shipping Policy

At Veylo, we're committed to getting your order to you as quickly and smoothly as possible. Please review the information below for details about order processing, delivery times, shipping rates, and delivery conditions.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please note that processing times may be longer during promotional periods, public holidays, or periods of high order volume.

Estimated Delivery Times

Delivery estimates begin once your order has been shipped.

Destination	Estimated Delivery Time
New Zealand	5–10 Business Days
Australia	6–12 Business Days
United States & Canada	7–14 Business Days
United Kingdom & Europe	7–14 Business Days
Rest of World	10–20 Business Days

Delivery timeframes are estimates only and may vary depending on local courier services, customs clearance, weather conditions, public holidays, and other factors outside our control.

Shipping Rates

We offer free standard shipping on all orders.

Any additional shipping options, including express delivery, will be displayed at checkout where available.

Tracking Your Order

Once your order has been dispatched, a tracking number will be sent to the email address provided at checkout.

Please allow up to 5 business days for tracking information to update after shipment.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Address Accuracy

Customers are responsible for ensuring that their shipping information is entered correctly at checkout.

Veylo cannot be held responsible for delays, lost parcels, returns, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

Delivery Delays

While we work closely with our shipping partners to meet estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Courier disruptions

• Severe weather events

• Public holidays

• High shipping volumes

We appreciate your patience if an unexpected delay occurs.

Lost, Damaged, or Missing Parcels

If your order arrives damaged, appears to be lost in transit, or has not been delivered within a reasonable timeframe, please contact our customer support team as soon as possible.

We recommend contacting us within 7 days of the expected delivery date so we can investigate the issue with the shipping carrier and work toward a resolution.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact the Veylo customer support team through the contact details provided on our website.